Privacy Policy

1. Who We Are

FeelK (“we,” “us,” or “our”) operates the website feelthekorea.com — a Korea travel marketplace that connects international travelers with local Korean hosts for tours, cultural experiences, and travel services. Our contact email is [email protected].

2. Information We Collect

We collect the following types of information:

• Account information: Email address and password when you create an account via Supabase Auth.
• Booking information: Name, email address, phone number, and special requests you provide when booking a tour, local host, or service.
• Payment information: Payment is processed through PayPal and Polar. We do not store credit card numbers or full payment card details on our servers. PayPal and Polar handle payment data under their own privacy policies.
• Communications: Messages or reviews you submit through the platform.
• Usage data: Standard server logs including IP address, browser type, pages visited, and time of access. This data is used for security and performance monitoring only.

3. How We Use Your Information

We use the information we collect to:

• Process and confirm your bookings
• Send booking confirmation and receipt emails
• Connect you with your local host or service provider
• Respond to customer service inquiries
• Improve the platform and detect misuse
• Comply with legal obligations

We do not sell your personal information to third parties. We do not use your information for targeted advertising.

4. Information Shared with Third Parties

We share your information only in the following circumstances:

• With your local host or service provider: When you book a tour or service, we share your name, email, and booking details with the host so they can prepare for and confirm your experience.
• Payment processors: PayPal and Polar receive the information necessary to process your payment. Their privacy policies govern how they handle that data.
• Supabase: Our database and authentication provider. Data is stored on Supabase infrastructure under their data processing agreement.
• Legal requirements: We may disclose information if required by law, court order, or governmental authority.

5. Data Retention

We retain account information for as long as your account is active. Booking records are retained for 5 years for legal and accounting purposes. You may request deletion of your personal data at any time by emailing [email protected]. We will delete your data within 30 days of a verified request, except where retention is required by law.

6. Cookies

FeelK uses only functional cookies necessary to keep you logged in and maintain your session. We do not use tracking cookies or third-party advertising cookies. Google AdSense may set cookies for ad delivery — you can manage these through your browser settings or Google's ad personalization controls.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your personal data.
• Portability: Request your data in a machine-readable format.
• Objection: Object to processing of your data in certain circumstances.

To exercise any of these rights, contact us at [email protected].

8. Security

We use HTTPS encryption for all data transmission. Authentication is handled by Supabase with industry-standard security practices. Payments are processed by PayPal and Polar, both of which maintain PCI DSS compliance. No security measure is 100% foolproof — if you believe your account has been compromised, contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised “Last updated” date. Continued use of FeelK after the update constitutes acceptance of the revised policy.

10. Contact

Questions or concerns about this Privacy Policy? Contact us: